When faced with a problem, what is the first step the speaker takes?

The first step the speaker takes is to understand the problem and the assumptions surrounding it. This foundational step is crucial because it allows for a clear definition of the issue at hand. Without fully grasping the specifics of the problem, including any preconceptions or biases that might influence the approach, the subsequent steps may be misguided or ineffective. By focusing on understanding the problem first, the speaker ensures that any solutions developed later are relevant and targeted toward the true nature of the issue. This approach helps in identifying the root causes and sets the stage for making well-informed decisions in later phases of problem-solving.